Help centre
One address, read by a person. Nova is a small team in pre-launch, so replies are not instant — but every message is read and answered.
Nova has not launched publicly yet. Parts of it are unfinished on purpose, and the “What does not work yet” topic below lists which parts — read it before you spend time writing to us about something we already know is missing.
Things you can fix yourself, right now
No waiting for us — each of these is a control already in the product.
I've forgotten my password
Request a reset link from the sign-in screen. The link is single-use and expires.
My verification code isn't arriving
You can request a new one from the confirm-email screen; a new code cancels the previous one.
I'm signed in somewhere I shouldn't be
Just sign out. Signing out invalidates every session on every device, not only the one in front of you.
I want to change my name, handle, email, bio, location, website or password
All of them are in Settings.
What does not work yet, so you do not go looking
Known gaps in the pre-launch product, not faults with your account. Reporting them is welcome but not necessary — we know.
Broker and exchange connections
The connections screen is a preview; no venue is connected and no API key you enter would do anything.
Automatically verified P&L
Published track records are entered by us, not confirmed against an exchange.
Card payments
No card processor is connected, so nothing can charge you and paid tiers cannot be bought.
Sample numbers on some market screens
Some market screens show labelled sample numbers instead of live data. The label is on the screen; if there is no label, the data is real.
What copying a trader actually does
Copying a trader follows them for updates. It does not mirror their orders — no orders are placed by Nova at all.
Deleting your own account
The erasure works, but there is no button for it yet — email us and we will do it.
When you write to us
What to put in a message so the first reply is a useful one.
What should I include?
Include your handle, what you expected, what happened instead, and roughly when. A screenshot helps. If it is about a mentoring booking, include the booking.
Will you ever ask for my password?
Never send us your password. We will never ask for it, and nobody who does is us.
Security problems
Vulnerability reports are prioritised.
I've found a vulnerability
Send it to the same address with “security” in the subject and we will prioritise it. Please give us a chance to fix it before you publish it, and please do not test against other people's accounts or data.
Money and disputes
What credits are, and the route that can actually move them.
Can credits be turned back into money?
Credits are an internal balance and cannot be exchanged for cash.
A mentoring session did not happen or went wrong
Open a dispute from your bookings — that is the route that can actually move the credits held against it. Email us if you cannot open one.
Contact us
Support, account problems, press, legal and privacy requests all reach the same inbox.
Sign in to open a case
A case is stored against your account, so the form needs you signed in. Locked out, or would rather not sign in? Email us — that reaches the same person.
Sign inOr email us directly: andrei@tradeinhouse.ai